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Popular: SSO setup, VAT on invoices, bulk import
Getting started
Workspaces, invites and first steps
14 articles
Orders & fulfilment
Channels, shipping and returns
22 articles
Billing & invoices
Plans, receipts and taxes
17 articles
Integrations
Shopify, Stripe, Xero and the API
31 articles
Security
SSO, 2FA and data retention
9 articles
Account
Profile, notifications and devices
12 articles
Frequently asked
Can’t find what you’re looking for? Our support team is around Monday to Friday, 08:00–18:00 CET.
Yes. Upgrades apply immediately and are prorated to the day. Downgrades take effect at the end of your current billing period, and nothing is deleted — features above your plan simply become read-only.
A seat is any person who can sign in. Guests who only receive invoices or shared links don’t count. You can add seats at any time from Settings → Billing.
Workspaces in the EU are hosted in Frankfurt and Stockholm; others in Virginia. Backups are encrypted and kept for 35 days. Scale plans can set a custom retention window.
Upload a CSV from Products or Orders, or connect Shopify, WooCommerce or a marketplace. Historical orders import with their original dates and statuses.
Registered non-profits and schools get 40% off any plan. Write to us from your organisation’s domain and we’ll apply it to your next invoice.